Our Refund Policy

Effective Date:01 January 2026
Last Updated: 01 July 2025

At BULLION-X (“Company”, “we”, “us”, or “our”), we are committed to delivering high-quality software development and digital services. This Refund Policy outlines the conditions under which refunds may be issued.

By purchasing our services, you agree to this Refund Policy.

Due to the nature of digital services and custom software development, refunds are limited and subject to the terms outlined below.

All payments made to BULLION-X are considered final unless otherwise stated in a written agreement.

• Deposits are non-refundable once project work has commenced.
• Deposits secure project scheduling, resource allocation, and initial planning.

• Milestone payments are non-refundable once the related milestone work has been delivered.
• If a client chooses to terminate the project mid-way, payment is required for all work completed up to the termination date.

• If cancellation is requested before work has started, a partial refund may be issued at our discretion, minus administrative or processing fees.

For hosting, maintenance, SaaS tools, or recurring services:

• Monthly subscriptions are non-refundable once the billing period has started.
• Annual subscriptions may be eligible for a partial refund within 7 days of purchase, provided no substantial usage has occurred.
• No refunds are issued for partially used billing periods.

All digital downloads, software licenses, templates, or digital assets are non-refundable once delivered or accessed, unless required by applicable law.

Refunds will not be issued if project delays or failures result from the client’s:

• Failure to provide required materials or feedback
• Lack of communication
• Changes in project scope after approval

If you are dissatisfied with our services:

1. You must notify us in writing within 7 days of delivery.
2. We will review the concern and provide reasonable revisions where applicable.
3. Refunds will only be considered if we are unable to deliver services substantially in accordance with the agreed scope.

We aim to resolve all disputes amicably and professionally.

Initiating a chargeback without first contacting us to resolve the issue may result in:

• Immediate suspension of services
• Legal recovery of delivered work
• Additional administrative and dispute fees

Refund requests due to extraordinary circumstances may be reviewed on a case-by-case basis at our sole discretion.

If a refund is approved:

• It will be processed within 7–14 business days.
• Refunds will be issued using the original payment method unless otherwise agreed.
• Payment gateway fees may be deducted where non-recoverable.

For refund requests, please contact:

BULLION-X UK LTD
Website: https://bullion-x.net
Email: info@bullion-x.net
Phone: +44 7490342723